Delivery Information

All orders for our hire pools and Tens Machines to UK Mainland qualify for free next working day delivery (**Please note we use an Independant delivery company 'DPD' for our deliveries, although we will make sure we adhere to what is set out, there can be slight delays in busy periods**). Other items such as hose pipes and liners when ordered without a hire pool will incur a shipping charge. This will be calculated at the time of order. Orders received before 1PM UK time on a working day Monday to Friday are despatched the same day (Maybe next day if the warehouse is very busy). Orders received after 1pm will be despatched on the next working day. Orders received on a Friday before 1pm are shipped for delivery on Monday.

Deliveries to Remote Areas e.g. Scottish Highlands, Isle of Man and Northern Ireland may take 2/3 working days to arrive. Unfortunately  delivery to these areas will not qualify for free next day delivery service. We are happy to deliver to these areas, but they will incur additional shipping costs. We will only charge the amount the courier charge us so will do everything we can to keep the cost to a minimum. If you live in one of these areas please inquire to find out how much the delivery will be to your postcode. 

Saturday Delivery is available in the UK only, at a extra cost of £26. 

If you provide a mobile phone number with your order, you will receive a text message on the morning of delivery with a time window during that day. If you are not in at the time of delivery a calling card will be left by the delivery person advising if a further attempt is to be made, or giving contact details of the carriers local depot in order that you can make alternative arrangements.

We are happy to authorise the goods to be delivered to a safe place if requested. This will be at the hirers/buyers risk.

Any questions about delivery please do get in touch and we will be more than happy to help! 

Collection of hire goods. 

After baby has arrived and you have finished with the pool please get in touch by phone, text or email and we will arrange for the pool to be collected from your home address. Couriers do not pick up on weekends or holidays.

Couriers will also collect from a safe place so there's no need to be home to handover the pool. 

Returns label will be sent in your hire box for you to attach when you are ready to return your hire. We can also send a returns label via email for you to print if there are any problems.